Customer Support Executive

Job Description

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We are looking for superior communication skills, people’s person and a positive attitude.

Responsibilities and Duties

  • Provide support and ad-hoc training to customers who use IndiaBiz platform, replying to inbound queries
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
  • Aid the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
  • Attend and present IndiaBiz at relevant meet-ups, conferences/exhibitions time to time
  • Thorough knowledge of (or eagerness to learn about) IndiaBiz platform and services (investment banking related)

Key Skills

Communications, Relationship Management, Basic Computer Skills

Required Experience and Qualifications

  • Great interpersonal and relationship-building skills
  • High levels of work ethic
  • Good verbal and written communication skills
  • Customer service experience and a customer-centric attitude
  • Some B2B sales experience would be an added advantage

Employment type : Full-time

Location : Ahmedabad

Salary : not disclosed

Frontend Developer


  • Strong in HTML, HTML5, DOM concepts
  • Strong knowledge in Javascript
  • CSS, JQuery, Bootstrap, Box Modeling, Grid System, CSS animations
  • Responsive Design, Cross browser/device development
  • CSS-Grid, Flexbox -- good to have
  • OOJS - Object oriented Javascript
  • JSON, Yaml Representation
  • Browser events, internal behaviors (Reflow, Repaint)
  • Templating frameworks - Handlebars, mustache
  • MV* Framework
  • REST API knowledge
  • Competent with design concepts
  • Knowledge of version control systems (Git)
  • Modular programming, Use of NPM Components


  • Post-Graduate/ Graduate Degree in Computer Science
  • 1 to 3 years experiences (preferably in product based company)

Employment type : Full-time

Location : Ahmedabad

Salary : not disclosed

Thank you for showing interest in being a part of

Please forward us your latest resume on [email protected] and we will get back to you.

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